Most items are in stock, and orders are shipped within 48 hours via FedEx Ground. Shipments are insured for the retail value of the item. Express shipping is available for additional fees. 


We stand behind our products, and we hope you are happy with your purchase. If for some reason it doesn't work out for you, just send an email with a brief description of the issue to info@urbanmercantile.com, and we will email a pdf return label to you. We will pay for shipping on all returns in the United States.

Please note that returns are allowed only within 7 days of receipt and must be made in the original packaging. Any item returned showing signs of damage or use will not be accepted. Restocking fees may apply.

As soon as we receive the item, we will process a refund or exchange for you.

To-the-Trade Program

We offer a tiered trade pricing program to decorators, interior designers, architects, and other design professionals for purchases over $500. Professional documentation required. For additional information, please email info@urbanmercantile.com.